Email Faveo Computers01132 391 755 | 0783 4773463 |

Customer Remote Support

Remote Support allows us to control a customers desktop computer or laptop and use it as if we were sitting directly in front of it. This includes installing printers, virus removal, routine maintenance and much more.

Note: To be able to make use of the remote support facility it is necessary for you to have a fully functioning broadband connection.

How Do I Get Remote Support

Contact one of our customer support technicians on 0113 239 1755 to arrange a convenient time for us to connect to your PC or laptop. Should you wish you can also use the form on our contact us page.

We will then ask you to download and run a small file and proivide us with Your ID and Password, (see below). We will then take conrol of your PC or laptop and resolve any issues.

Remote Support Dialog Box Remote Support Session

Faveo | fáv-êo |

Latin, meaning: be favourable to, aid, support, help.

Note: To be able to make use of the remote support facility it is necessary for you to have a fully functioning broadband connection.

Remote Support FAQ

Is it safe?: Yes, all data is encrypted and is deleted from memory once the remote support session is complete.

Will you always be able to access my PC once I have run the software?: No, once the remote support session has ended Faveo Computers will no longer be able to access your PC and a new support session must be started if required.

I live outside of the UK can you help?: Sadly not, we are only able to offer support to our UK customers.

I can't get on the internet, can you still help?: No, a working broadband connection is required for this service.

Can you remote control laptops as well as PC's?: Yes, laptops can also be controlled by remote control but please ensure they are plugged into the mains.