Frequently Asked Questions

Please see below the answers to some of the most commonly asked questions. If you cannot find the answer to your particular query please do not hesitate to contact us.

Repairs

How long will the repair take?
The majority of jobs can usually be completed within the hour, virus removal, BSOD and other issues may take longer due to the time taken to run scans, system file checks and other diagnostic programmes. Some PC’s or Laptops requiring replacement parts may take longer if we don’t have the parts in stock. If this is the case we keep you updated with an estimated repair time scale.
Will I loose any data?
No, your data is completely safe. Before we carry out a complex repair a backup of your data will be taken. We do however strongly recommend that you make backup yourself to avoid data loss. If we are reinstalling an operating system we will ask you what data you require saving, please be as through as possible when providing this information.
What do you require to carry out the repair?
To carry out a repair on a desktop computer, we will repair the computer tower. If it’s a laptop we will require the laptop and power adapter to carry out the repair.

If we are carrying out an operating system reinstallation, the original media (CD/ DVD) and Windows Key, (found on the side of a desktop or underneath of a laptop), will also be required.
Do you charge for diagnostics?
All diagnostic fees are included within the cost of the repair which we will let you know when we have identified the issue. Should you not wish to proceed with the repair or it is not cost effective to do so a standing charge of £25 is payable to cover our time and effort identifying the issue.
Are my personal details safe?
Your personal details are safe with us and your privacy is guaranteed. We will not sell or give any personal data to third parties. Any personal details that we hold are held solely by us to enable us to provide our services to you.

Virus and Malware

What does virus or malware mean?
The term “virus” is a term to cover all types of “malware” or “malicious software”. Malware are bits of code or programs that have been written with malicious intent; be it to corrupt files, monitor activity or steal data. See our dedicated virus and malware removal page for detailed explanations and virus examples.
I have a virus or malware infection, can you remove a it?
Faveo Computers specialise in virus and malware removal. We have removed hundreds of viruses from desktops and laptops, and we pride ourselves on our ability to remove viruses without having to reinstall the operating system from scratch. See our dedicated virus and malware removal page for more details.
How can I protect myself against viruses and spyware?
You should always run the latest anti-virus and anti-spyware software and keep it updated. Take care not to click on unsolicited email links - if in doubt, delete it. Don't download any software unless you are certain it is from a trusted source.

Faveo Computers recommend the following anti-virus and anti-malware software:

AVG Antivirus 2013 - AVG is world's most trusted free antivirus software.

Malwarebytes - Detect and remove malware, worms, trojans, rootkits and more.

Data Backup and Recovery

Should I backup my data?
YES - For many people, their computer stores a lot of important and valuable information – your small business accounts, childhood photos and movies, a chunk of your music collection and more. It’s important to make a backup copy of these items in case malicious software (malware) destroys or deletes data or your computer is physically damaged or stolen.

Maintaining a regular back up is the only way to 100% protect yourself against data loss. Unfortunately even with a fully paid for, up-to-date Internet Security product your machine can still contract a virus. Even if you regularly service your machine, your hard drive can still fail. It is imperative therefore to have a second copy of everything to prevent the unthinkable from happening.
My computer won't start up, Can you recover my data?
In the majority of cases, yes!. If you computer will not boot up due to a windows system error or other failed component such as motherboard or graphics card your data is generally safe and remains stored on the hard drive.

Important - If your hard drive is making any strange noises (repeated clicking or whirring), do not continue to power on the drive or attempt DIY software recovery tools as this can result in further damage to your hard drive and lead to permanent data loss .
Can you recommend any online storage/ online backup programs?
Faveo computers recommend the following online storage solutions, both offer similar features and have a free account. Should you require additional storage space the account can be upgraded for a small monthly fee.

Cubby - Cubby is a service that helps you keep your stuff up to date and available wherever, whenever.

DropBox - Dropbox is a free service that lets you bring all your photos, docs, and videos anywhere.

Click on the links above for further details and information from the manufacturers website.

General

I can’t connect to my wireless network, Any suggestions?
Wireless networks occasionally need a kick start. Simply turning the equipment off and on again can sometimes do the trick, but you need to carry this out in the correct sequence as follows:

Step 1: Shut down all computers on your network (PCs and Laptops).

Step 2: Disconnect your wireless router from the mains.

Step 3: Wait 2–3 minutes. Plug your wireless router back into the mains.

Step 4: Wait until the lights stop flashing on the wireless router (can take 2 minutes).

Step 5: Start up your computer again and try connecting to the internet.

If you are still having problems and you are still unable to connect, please do not hesitate to contact us.
How do I know if I need a new computer?
The answer is quite simply when your current system no longer able to carry out the tasks you use it for. Most people will purchase a new computer when their current system becomes too old to upgrade or they don't want to spend more money on their current computer and are looking to upgrade to better hardware or a new operation system.
What is Remote Support?
Remote support is when on of our technicians takes control of your computer by logging into it via your internet connection. Remote Support allows us to control a desktop computer or laptop and use it as if we were sitting directly in front of it. This includes installing printers, virus removal, routine maintenance and much more.

It is totally safe and secure and we can only take remote control of your computer with your permission - we can't access your computer unless you initiate the request to us and you can terminate the connection at any time.

Payment

What forms of payment do you take?
We accept, Cash, Cheque, PayPal, Bank Transfers and Credit/ Debit cards through PayPal Online Invoicing. A PayPal account is not required for PayPal Online Invoicing however all transactions are subject to a 3% fee from PayPal.